Online Services For Better Health

Please call the FollowMyHealth support desk at 1-877-290-2133. Or send an email
to support@followmyhealth.com. We’ll send you a reply within three business days.

Your privacy is important to FollowMyHealth. They take every step to protect your privacy.
FollowMyHealth is also careful to follow all federal and state privacy laws.
Here’s how FollowMyHealth makes sure your information is safe online:

• All of your information is encrypted, according to federal patient privacy laws.
• With FollowMyHealth, you sign in with SSL (https) which is an industry standard for
  secure online communication.
• The first time that you create a FollowMyHealth account, you’ll be asked to share
  some basic information. This information will help verify who you are.
  FollowMyHealth will not release or sell your information to other organizations,
  people, etc.
• FollowMyHealth can verify you without the need to create a new email address or
  information to sign in. This can be done if you sign in with:
  • Facebook
  • Google
  • Yahoo
  • LiveID
• FollowMyHealth will not use any information from third-party organizations other than
  what’s needed to help you get to your records.
• If you use one of the sites listed above to sign in, FollowMyHealth will not store your
  username and password. Your private information will only be stored by those sites.

There are a few reasons why you can’t find your test results.

• State law or system rules may limit what test results can be displayed. They include,
  but aren’t limited to:
  • Hepatitis tests
  • HIV tests
  • Tests related to drug abuse
• Pathology tests (including PAP tests, biopsies) are released to FollowMyHealth
  based on your doctor’s orders.
• Radiology results (including X-rays, ultrasounds, CT scans, MRI scans and
  mammograms) are released to FollowMyHealth based on your doctor’s orders.
• We post results after your doctor has seen them.
• If you want to see results for a child or family member, you’ll need to switch to
  another account. Here’s how:
  • Click the drop-down arrow next to your name at the top of the screen.
  • Select the person’s name for whom you want to view test results.

It may have something to do with how the medicine was entered into your health
record. Your doctor may need to order for you.

• In the “My Account” drop-down menu, select “Support”.
• In the “Support tab”, select “Product Feedback”.
• In the “Product Feedback” tab, select “Suggestions”.
• On the “Patient Suggestions” page, ask to have your pharmacy added. Please
  include its address and phone number.

This is for a person who is a health care proxy. You can give someone permission to view
your records or act on your behalf in a health care setting. When you do, that person
becomes your health care proxy.

• “Read only access” means your health care proxy can only view your information.
• “Full access” means your health care proxy can view your information and make
  changes the account.

Here’s how to give your health care proxy or another person permission to sign in to your
account:

• From the “My Account” drop-down, select Preferences.
• On the “Preferences” screen, select the “Invite a Proxy” button. You will be given two choices:
  • “Grant Read Only access.” (This means your health care proxy can
    only read the information in your account.)
  • “Grant Full access.” (This means your health care proxy can read and
    make changes in your account.)
• Type in the information needed. Click “OK” to send the invite to your health care
  proxy.
• You must type in your health care proxy’s email address to send the invite to them.

There are two ways to do this.

First way:

• Go to the “My Account” drop-down menu. Choose the “Connections”tab.
• On the “Connections” tab, find the name of the health care organization. Click on the
  X next to its name.

Please note: This will stop any new information from that health care organization from
entering your FollowMyHealth account. Information that’s already in your account will stay
on FollowMyHealth.

Second way:

• Go to the “My Account” drop-down menu. Choose the “Preferences” tab.
• On the “Preferences” tab, you can permanently remove your account.

Please note: This action will remove any health care proxy from your account. It will also
remove anyone else you have given permission to view your account.
Have questions or need help signing up? Call the FollowMyHealth support hotline at 1-888-670-9775. Or send an email to support@followmyhealth.com